![]() This paper presents results of a quantitative research study in which team members were asked to rank their motivating factors on a scale of 1 to 12 based on Herzberg's two-factor theory. The problem that IT project managers face is how to motivate the team members, particularly in an African context where a team consists of various cultures and races. These projects are fairly long in duration, especially enterprise resource planning projects. Information technology (IT) projects are implemented through individual team members. ![]() MSBs embracing ICT can evolve from a survivalist SME to a more sustainable micro and small MSB. This research provides insight into the usage and adoption of ICT and it opens the door for further cross-analysis research.Conclusion: Education and training are needed to ensure that MSBs use ICT to the fullest. Rather, it is used as a basic tool for doing business but it does not form an integral part of the business. This exploratory research provides new knowledge about the acceptance of ICT within township MSBs.Results: The results indicate that ICT is not used to the fullest by MSBs. It is evident from literature that ICT enables MSBs to be more productive and efficient.Objectives: This research determines to what extent ICT is adopted by MSBs in Soweto, and whether or not a positive correlation exists between the adoption rate of ICT and the financial and growth performance of the MSB itself.Method: A structured questionnaire was completed by 978 respondents to determine the extent of ICT adoption and for what ICT is used. ICT, as an enabler, can grow the business. Background: No empirical evidence is available on whether or not information and communications technology (ICT) is adopted by South African township micro and small businesses (MSBs) in order to grow the business.
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